Our Customer Service department is happy to help you with any questions. Please feel free to call us at our toll free number: 1-877-2IQ-KIDS (247-5437) or email us at sales@IQKids.com. Our offices and warehouse are located at 4401 Twain Ave. Suite 9, San Diego, CA 92120. Our goal is to respond to every inquiry within 24 hours. Thanks for shopping with IQ Kids!